FloPRO Frequently Asked Questions

 

What type of membership options does FloSports offer?
There are two different subscriptions for FloPRO.  A monthly subscription, which bills monthly, and a yearly subscription that is billed annually. These subscriptions can be cancelled at any time. Please note that FloPRO is not a Pay Per View (PPV) service, but rather a recurring subscription.

How do I cancel my membership?
You can cancel your account at any time through your account settings. Your account can be accessed by clicking on your account image in the top right of the home page. Within that drop down menu, you will see “Account”. Within your account settings, you will be able to access the “Subscription” tab and from there you will have the ability to cancel or modify your account.

On a mobile device, you can access you account settings by tapping on the mobile menu icon in the top left of the site, then tapping on your image at the bottom of the menu.

What is the refund policy?
You can access our refund policy in our terms of service.

What exactly am I getting for my FloPRO membership?
A FloPRO membership grants you access to all FloPRO content on the website you enrolled on. This includes our multitude of live events, riveting documentaries, and extensive library of technique videos from Olympians, World Champions, NCAA Champions and top coaches in our sports! Please note that this is NOT a PPV subscription.

What can I do if I sign up for a yearly subscription when I meant to sign up for a monthly membership?
If you accidentally sign up for a yearly membership instead of monthly, we can change your account to monthly billing and credit your card the difference between your first month and a full year. To make this happen, please contact FloPRO support within 30 days of signup. You can reach us via email at support@flosports.tv.

Can I share my login with anyone?
Sorry, but sharing your login is prohibited and we reserve the right to terminate your FloPRO membership without refund should you do so. Only one mobile device or computer can be used to watch live events at a time. If a viewer begins watching a live event from one device, he/she must first log out of that device before attempting to watch the same event from a different device.

How can I get in contact with Customer Support?
You can get in touch with FloSports Customer Support by emailing us at Support@FloSports.TV or giving us a ring at 512-270-2356 and we will be able to help you with any issues you are having.

Live Stream Frequently Asked Questions


Which devices support live events?
Our live events are supported on all devices.  Please make sure that if you are trying to access via your mobile device, that you have a strong signal and the latest software updates.

What web browsers do you recommend?
For the best viewing experience, we recommend using the most recent versions of Google Chrome or Mozilla Firefox.

I am getting bumped when I try to watch the stream, why is this happening?
Make sure that you have not shared your password. Only one mobile device or computer can be used to watch live events at a time. If a viewer begins watching a live event from one device, he/she must first log out of that device before attempting to watch the same event from a different device.

Is archive footage available for the live events?
Yes, we upload the majority of our live streaming events as archived footage on our respective sites. This content is accessible via FloPRO subscription.

The live stream player isn’t loading, what could be the problem?

  • Please ensure that you have JavaScript and cookies enabled. Also, be sure that you have no security settings or ad-blockers that could be preventing you from loading the stream. If you do have an ad-blocker installed, uninstalling this should resolve the issue.
  • Ensure that you have an updated version of Adobe Flash.
  • Ensure that you don’t have a Firewall or network security setting in place, which could be blocking Flash playback
  • Older versions of browsers may not support current technology and videos may not play. We recommend viewing live streams on an up-to-date version of Mozilla Firefox or Google Chrome
  • Clear your cache in your web browser.

The player loads but the video is stuttering or choppy, what could be the problem?

Video clips will play better with faster Internet connections. Users with a high-speed connection (DSL or cable) should experience high-quality video. Users with a dial-up modems may experience longer loading times while the video buffers before playing, and may experience buffering as the video play

If you are on a wireless connection try switching to a wired connection, or move closer to the wireless router for a stronger signal. Also, if you are running other bandwidth intensive programs you may want to quit out of these as they could be taking away from your available bandwidth.