FloSports, Inc. is seeking a Live Support NOC Technician to provide technical support to help us quickly react to demand that will move us forward as America’s premier sports streaming company.
The Live Support NOC Technician will coordinate with various stakeholders to ensure a smooth operation of all our live feeds. This position will require significant commitment during weekends (suitable time off will be available during the regular week to compensate time spent during weekends).
ESSENTIAL RESPONSIBILITIES of the Live Support NOC Technician includes:
- Provide front line support to the live production team from Austin.
- Oversee all quality aspects of live streams, including both proactive and on demand quality checks.
- Lead the response to all troubleshooting efforts, including escalation and issue documentation.
- Demonstrate skill at all tiers including technical expertise in TCP/IP networking, Mac OS X, RTMP, HLS, Linux server configuration, and other technologies as required.
- Provide technical input, solutions, and recommendations to achieve rapid issue resolution as well contribute to the continuous improvement and evolution of the product.
- Diagnose, as appropriate, complex systems issues with multiple influencing factors which may require interaction with vendors to resolve problems.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Associate degree or higher in Computer Science or a related field of study
- Knowledge of TCP/IP networks, and video streaming technologies would be a huge asset.
- CCNA or higher qualified candidates would be given preference
- Experience in creating and maintaining external/internal monitoring tools
- Experience with video technologies
- Ability to work weekends
About FloSports Inc.
FloSports, an innovative sports media and events company based in Austin, Texas, is the authentic source for content and a new world of coverage that true fans have been waiting for. Focused on three areas – live competition and coverage, original content, and owned and operated events – the company takes fragmented communities and provides them the platform to connect with the sports they love. Through live streaming of premier events, original video programming, weekly studio shows, branded entertainment, and event creation and execution, FloSports is changing the game for the sports, the athletes and the fans. Current verticals under the FloSports header are Elite Fitness, Wrestling, Gymnastics, Grappling, Bodybuilding, Softball, Cheerleading, Boxing, and Running, including MileSplit.com.